When will my order be shipped?

The day your order is shipped depends on the availability of the product in our warehouse and the busyness of the parcel services. In many cases, a product is delivered within three working days. Due to the well-known busyness of the parcel services, it may sometimes take a little longer than you are used to from us. Unfortunately, we have no control over this. Our parcel service does its utmost to ensure that your order comes your way as soon as possible.

On public holidays our warehouse and/or carriers are often closed or have alternative opening hours/processing times.
In December, the logistics sector is traditionally busy, which can cause additional delays in the delivery of a package. Unfortunately, we have no influence on this, we ask for your patience during this time of year.

Can I track the status of my order?

The parcel delivery services we work with use a Track & Trace system. This allows you to see where your parcel is. The parcel service will also inform you by e-mail at what time the parcel will be delivered. You will receive this message on the day before and the morning of delivery. Most parcels are sent by DPD. On the DPD website you can track the order.

What happens if I am not at home at the time of delivery?

If you are not at home when DPD tries to deliver the package, they will try to deliver the package to your neighbours. In this case, you will receive a 'not at home note' in your letterbox. This will indicate whether DPD was able to deliver the package to your neighbours, and if so, to which house number this happened. It is also possible that DPD will try to deliver the package to you again the next day or that they will choose to deliver the package to a DPD pick-up point. Information about this can be found on the 'not at home note' and can also be viewed online by viewing the tracking code on the DPD website or app. If the package is delivered to a pick-up point and is not collected within 7 days, it will automatically be returned to our warehouse.

How soon can I expect my package to be delivered?

We will process your order within 24 hours on working days. Then DPD will pick up the package from our warehouse. From that moment on, the average delivery time is 1-3 working days.

What are the shipping costs?

For orders with an order value above €50,- shipping is free within the Netherlands and Belgium. For orders with a lower order value, shipping costs are €6.95.

I want to change or cancel my order. Is that possible?

Have you discovered an error after placing an order? In many cases, we can still solve this for you. Please contact our customer service as soon as possible so that we can help you further. It is possible that the order has already been processed in the warehouse, or that it is already on its way to the address you specified. In that case, we can unfortunately no longer make changes to your order.

I have a problem/question regarding the delivery of my order. What should I do?

If the answer to your question is not among the frequently asked questions, please contact us and leave your order number. We will answer your question or find the problem and solve it as soon as possible.

I am unhappy with a product. What now?

If you are unhappy with one of our products, we will try to help you as best we can. Feel free to contact us! You can reach us by email customerservice@amefa.nl or by phone at 055 368 1298 (local rate), on weekdays from 8am to 5pm.

I am missing parts/the product is damaged. What now?

You are happy with your new cutlery set, but you are missing a spoon or find damage. We find that very annoying! We would like to solve it for you as soon as possible. You can reach us by e-mail customerservice@amefa.nl or by phone at 055 368 1298 (local rate), on weekdays from 08:00 to 17:00. This way you can keep the new cutlery and we will replenish where necessary.